Welcome to ProlabExpress.com®. We are located at 3525 Lousma Dr SE, Grand Rapids, Michigan 49548. These Terms and Conditions
of Use govern your use of ProlabExpress.com® services. Your use of these services constitutes acceptance of the Terms and Conditions
of Use and creates a binding agreement. If you do not accept these terms, do not use this web site. Please check these Terms and Conditions
of Use frequently, as we may from time to time make changes to the Terms and Conditions of Use. The most up-to-date version of these Terms and
Conditions of Use will be available for your review on the web site. Amendments will become effective at the time they are posted on this web
site. Your continued use of the web site after amendments are posted will constitute your acceptance of such amendments. We may at any time
modify or discontinue any aspect or component of the web site. You must be 18 years or older to use ProlabExpress.com®.
In connection with opening your user account, you will either designate or receive a user password that, combined with your email address, you
can use to establish your identity when you login to use ProlabExpress.com®. You agree (i) to provide accurate and complete information
when opening a User Account; (ii) to update your information as necessary so it remains accurate and complete; and (iii) not to impersonate
any other person, operate under an alias, or otherwise conceal your identity.
The right to use the services and functions of a user account on the web site is limited to you as the party enrolling and those authorized
persons to whom you give your personal password and email address. You are responsible for safeguarding your email address and password and
agree to hold ProlabExpress.com®, its parent, subsidiaries and agents harmless from any claims resulting from improper use of
your password. You agree to be responsible for all acts or omissions with respect to access to or use of a user account by any person using
your password or email address. Please contact us immediately if you believe the security of your account has been compromised.
1. Credit/Payment Terms
Orders are paid at the time of submission either by an approved open account or credit card, which is authorized at the time you place the order
and charged when the order is shipped. We accept Visa, MasterCard, and American Express. Additional shipping/handling charges may apply for
larger prints. If additional charges are to be applied that are not listed on the website, we will notify you via email or phone prior to shipping
your order.
2. In-House Times
Our goal is to ship most orders within 24-48 hours while still maintaining our high quality standards. Delivery times may vary based on seasonality,
special circumstances, and extensive artwork. Additional time will be required for film products.
3. Sales Tax
All sales within Michigan are subject to 6% sales tax. It is the responsibility of the customer to provide a tax-exempt number before ordering
to avoid sales tax charges.
4. Hours of Operation
Normal business hours are Monday through Friday
8:30am - 6:00pm
Eastern Standard Time.
5. Paper
ProlabExpress.com® prints offer Fuji's PDII lustre surface which has a slight texture and copyright watermark on the base(back)
side. Also available is Fuji's high gloss paper for commercial prints and reproduction. Metallic paper is manufactured by Kodak.
6. Shipping and Handling Charges
All orders for prints 11x14 and smaller ship UPS Ground at no charge to the customer when the order totals $15.00 or more. Orders less than
$15.00 are charged a shipping and handling charge of $6.95. Orders may not be combined to prevent the minimum order charge. UPS 2nd Day and
Next Day Saver are available at an additional cost. Film shipped UPS at the customer's request will incur a $6.95 shipping and handling charge.
Multiple orders may be shipped in a single package but will be individually wrapped for easy identification. Larger prints may be shipped rolled.
Shipments outside the continental US may incur additional charges. If actual shipping charges exceed published rates on the web site for your
order, you may incur additional charges. For prints 30x40 and larger, shipping charges will be calculated at the time you place the order.
7. Limits of Liability
ProlabExpress.com® will take every precaution to ensure proper handling of any file or film submitted. Submitting any media to
ProlabExpress.com® for printing or other services constitutes an agreement by you that any damage or loss by ProlabExpress.com®,
its parent, subsidiary, or agents, even though due to negligence or other fault of our company, subsidiary, parent, or agents will only entitle
you to a replacement of blank media and/or film. Except for such replacement, the acceptance by ProlabExpress.com®, its parent,
subsidiary and agents of the digital file or film is without other warranty of liability and recovery for any incidental or consequential damages
is excluded. ProlabExpress.com® is not responsible for loss, damage, or delay in shipment caused by parcel carriers.
8. Remakes
Our goal is 100% customer satisfaction. Within 30 days of receipt of the order, contact our customer service representatives if an error, damage,
or problem is found. All files remain on our system for a period of 60 days, so there is no need to send the file(s) again for processing.
9. Copyright
ProlabExpress.com® complies with all copyright laws. We vigorously work to protect the ownership rights of the copyright holder
and will not knowingly copy, scan, or reproduce photographs that are copyrighted or bear a studio name without the written consent of the photographer,
studio or trademark holder. If quality control discovers a copyright violation, we will contact you for a release prior to shipping the work.
If no proper release is provided within 48 hours, the order will not ship, the prints will be destroyed, and there will be no refund for the
order. ProlabExpresss.com® uses Fuji Professional Digital paper with a copyright watermark to further protect customers.
10. Privacy
Other than as set forth herein, we will not disclose your personal information to third parties without your written consent (which consent
may be obtained electronically, such as by e-mail), unless we reasonably believe that the disclosure is essential to the conduct of ProlabExpress.com®'s
business, including but not limited to where such disclosure is necessary to (1) comply with the law, (2) collect unpaid amounts due ProlabExpress.com®,
its subsidiaries, parent or agents, (3) enable ProlabExpress.com® employees, agents or consultants to provide service and to
otherwise perform their duties,(4) comply with interchange functions, (5) obtain and provide credit reporting information, or (6) resolve customer
disputes or inquiries. We do not provide your personal information to third parties for the purpose of telemarketing, e-mail, or direct mail
solicitation, nor do we retain your credit card number on file.
11. Web site Content
All content on the web site is the copyrighted property of ProlabExpress.com® and its parent, CorporateColor Services, Inc. Content
contained in the web site may not be reproduced, modified, edited, distributed, republished, downloaded, displayed, posted, sold, or transmitted
(in whole or in part) in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise,
without the express prior written permission of ProlabExpress.com® and CorporateColor Services, Inc.
12. Film Scanning
Film scanned by ProlabExpress.com® and uploaded to the clients' image gallery is processed in a clean, automated environment.
This process provides scans equivalent to a proof size without visible dust. It is the client's responsibility to clean all scanned images prior
to ordering prints larger than proof size.
13. Concierge Service
Occasionally, every professional in the industry faces the challenge of immediate order fulfillment. You have a complex order, and you must
have it tomorrow. During these times, confidence in your lab’s ability to fulfill your order immediately, even including mounting, art work
and other options, cannot be questioned. Concierge Service includes a personal representative and lab resources assigned specifically to your
order. After completion, you are personally notified by phone or email that your order has transferred from the Lab to the carrier. A 50% premium
($15.00 minimum premium) is charged for Concierge Service, plus actual shipping charges. Regular orders already in the lab can be upgraded to
Concierge Service. Once Concierge Service is initiated, it cannot be rescinded. To initiate Concierge Service, call 888-537-1304. Concierge
Service – your specifications, delivered tomorrow, guaranteed.
14. Credit Memos
Credit memos will be issued up to 35 days from invoice date. Please contact a customer service representative if you have any questions, local:
616-301-1979
or toll free long distance:
1-888-537-1304.